Customer Help

If you wish to contact us, you can do so through our self help section.

How can we help?

FAQ

Placing an order

How can i pay for my order?

We accept major credit/debit cards (Visa, Mastercard, American Express) and PayPal. All payment information entered on our site is confidential and secure.

When you choose PayPal as your payment method, you'll be redirected to PayPal's site to complete your order. You can check the status of your payment by logging in to your PayPal account.

We don't offer cash on delivery (COD).

Is it possible to pay in a currency other than us dollars?

No, every payment is executed through bank transactions in USD. You can change the currency view in the top right corner of any screen. This is for your reference only. At checkout, your total will be displayed in USD.

Can i change my order?

Please always double-check that you've placed your order correctly: sizes, colors, quantities, and especially the address.
Due to our short processing time, we can’t ensure that changing your order will be possible. Contact us as soon as possible.

Can i cancel my order?

Due to our short processing time, we can only accept cancellation requests within 60 minutes of placing your order with us. Contact us as soon as possible.

Can i change my order details?

You can only make changes before processing starts. After your order has been processed, we're unfortunately unable to make any changes. Always be sure to double-check your information before placing an order.

Why didn't i receive an order confirmation?

As soon as you've made your payment, you should receive a confirmation email. If you weren't notified, contact us as soon as possible.

Are the items in u.s sizes?

Yes, our items are in U.S. sizes. Please be sure to check out our sizing chart so you can order the right size. Some item sizes/measurements differ depending on the manufacturer.

I received an item that's the wrong size

If an item is too small or too big, please contact us. We'll try to resolve your problem. For the best fit, be sure to check out our sizing chart the next time you order.

An item is missing from my order

Please take a picture of the package your item came in (the quantity, weight, and address should be visible). Send the picture to us through our contact form, along with a brief description of the problem. This way, we can contact the shipping company and resolve your issue as soon as possible.

My order contains a wrong item

Please take a picture of the package your item came in (the quantity, weight, and address should be visible) and the item itself. Send the picture to us through our contact form, along with a brief description of the problem. This way, we can resolve the issue as soon as possible.

I don't like an item i received

Contact us, add your information & describe your problem to create a ticket. We'll get back to you.

Returns and refunds

What is your return policy?

We want you to have an unforgettable shopping experience. Our buyers are responsible for selecting high-quality products to guarantee a satisfactory purchase.

We also understand that on occasion, we won't be able to fulfill all your expectations.  Accordingly, we accept returns and offer store credit so you can continue to enjoy shopping with us and choose another item, which would be more suitable for you.

You have the right to return any product within 14 days of receipt, with the following exceptions:

Damaged (NOT defective) items

Dirty items

Items that have been altered

Items not in their original packaging

Items described on this list of exceptions won't be accepted for return.

The return window expires 14 business days after final delivery. Please don't request returns after 14 days, as we can't grant them.

If your return is approved, we'll provide you the store credit for the price of the item(s) to the same method you used to pay for your original order.

In the case of an undelivered product due to shipment cancellation, you can usually get a replacement by consulting a customer service agent.

Note that we focus on email communications for all business related to orders. Please don't request returns or store credit via Facebook, Instagram, or other social media.

How can i return an item?

You have 14 business days after the receipt of your order to request a return. No store credit requests will be accepted after 14 days for any reason.

If you want to return an item, please fill out the return form in our self-help section. Add your order information, including the order number, and the reason for the return. Be sure to take a picture of the product and attach the picture to the message.

Once we receive your return form, we'll contact you via email with the next steps, typically within 24–48 hours.

When you're ready to ship your return, address your package to the shipping address provided in our email. Be sure to print your order number clearly on your shipping label.

Use a trackable and insured shipping method to return your package. Keep your shipping receipt until you receive your store credit. Please note that we don't pay return shipping fees.

We aren't responsible for returns that are lost or stolen while in transit.

Who pays the return shipping cost?

The return shipping cost is the customer’s responsibility. Unfortunately, we don't provide a return shipping label.

Can i return a defective item?

If you receive a defective item, you have a right to receive a replacement product, depending on the item's availability. If the item is no longer available, you'll receive a store credit for the particular item.

I've canceled my order. When will i get my money back?

If you've successfully canceled your order, you'll receive a credit to your debit card, credit card, or PayPal account in 3 to 10 business days.

How can i send a gift order?

You can place an order and add or choose a different shipping address. Unfortunately, we don't offer gift wrapping.

Can i return more than one item in the same parcel?

In this case, please contact us, because we work with suppliers all over the world, some items may have a different return address. Please indicate which items you wish to return, and we'll get back to you with an answer.

Tracking and shipping

When will my order arrive? How long does shipping take?

All orders are processed within 2–7 business days. Please note that we don't ship on weekends or holidays.

Orders are packed and shipped as soon as possible, usually 5–12 days after you place your order.

U.S. domestic deliveries usually arrive within [7–14 / 7–22] business days after the order is placed.

International deliveries usually take [2–8 / 3–8] weeks to arrive, depending on the supplier, your location, and customs controls.

We do everything we can to ensure your order is delivered on time. However, we can't be held responsible for conditions beyond our control, such as severe weather, service interruptions, etc.

If you've ordered more than one item, you'll receive your items separately if they come from different suppliers. Each item has its own tracking code.

I did not manage to pick up my item

Our company's primary goal is the satisfaction of our customers, this is the reason we offer free shipping to most of the countries, hence the shipping fee is covered by us.

You will be notified when your order is shipped and if you have any further questions, our customer service will do their best to answer them for you.

In case the package is rejected by the customer or not picked up from the post office therefore the order is returned, it is the customers' responsibility to cover the before mentioned shipping fee since they are no longer eligible to our free shipping policy.

This charge will be deducted from the total amount of your purchase.

Where is my order? How can i track my order?

To track your order, enter your tracking code on our order tracker page. This link offers a full view of your shipping details.

When will i receive tracking information?

As soon as your order is prepared and packed, we'll send you the tracking code by email.

Do you offer same-day shipping

Unfortunately not. Because of our high order volume, we need time to pack your order and prepare it for shipment.

Why was my order split into several packages?

We tend to ship items separately in the following cases:

The order includes many items, and they don’t all fit into one package.

An item is temporarily out of stock or has been backordered.

An item didn’t pass the first quality check and must be rechecked.

Which shipping companies do you work with?

We work with international shipping companies that offer free shipping as stated in our shipping policy. We also work with third-party courier services. After your package arrives in your country, the respective national post is responsible for delivery.

Do you ship to my country?

More info on our shipping page.

Do you offer free shipping to my country?

Yes, we offer free shipping on all orders with no minimum.

Can i use a po box or apo/fpo military address?

We're unable to ship orders to P.O. boxes or APO/FPO military addresses.

My order was lost or stolen. What do i do?

Please contact your local post office as soon as possible about your order's whereabouts.

Who is responsible for delivering my order to my address?

As soon as your order reaches your country, your local post office is responsible for sending your package to your home address.

My order is stuck in customs. What do i do?

Please contact your customs agency for instructions.

Who should i contact if i want an information about my shipping?

If your order has already arrived in your country, contact your local post office about your order's whereabouts.

I did not manage to pick up my item

Our company's primary goal is the satisfaction of our customers, this is the reason we offer free shipping to most of the countries, hence the shipping fee is covered by us.

You will be notified when your order is shipped and if you have any further questions, our customer service will do their best to answer them for you.

In case the package is rejected by the customer or not picked up from the post office therefore the order is returned, it is the customers' responsibility to cover the before mentioned shipping fee since they are no longer eligible to our free shipping policy.

This charge will be deducted from the total amount of your purchase.

How does the covid-19 situation affect your operation?

All our operations are working normally. Please note, we have no control over the destination countries carriers. In some cases, delivery by the last mile carrier might not be possible due to the situation, in these cases the customer is responsible for picking up the package.

Get in touch

Have questions about your order, or a general enquiry?